Help Center
Frequently asked Questions
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Can I cancel my account?
Yes, you can cancel your account at any time without penalties. Contact customer support or
delete your account from the app’s profile page.
Can I get free call credits?
Yes! Use your referral code to invite as many people as possible and you will earn free credit as soon as they download the App and start using it.
Can I receive calls on FroggyTalk?
No, FroggyTalk currently supports outbound calls only. You cannot receive calls via the app.
Can I transfer my credit to another user?
No, credit is tied to your account and cannot be transferred to another user.
Can I use FroggyTalk on multiple devices?
Yes, you can log into FroggyTalk on another device using your registered phone number.
Your balance and account details will automatically transfer.
Can I view call durations and charges?
Yes, you can view call details, including durations and charges, in the “Call History” section
of the app.
Do call rates vary depending on the time of day?
No, FroggyTalk’s call rates remain consistent throughout the day and night.
Do I need an internet connection to use FroggyTalk?
Yes, FroggyTalk requires an active internet connection (Wi-Fi or mobile data) to make calls.
However, the person you’re calling does not need internet access.
How are calls charged on FroggyTalk?
Check the Rates Page in the app for destination-specific pricing.
How can I buy call credit?
Simply click on the “Buy Credit” button in the app and select your preferred payment
method, such as debit/credit card, PayPal, or other supported local payment methods.
How can I get free credit?
Share your unique referral code from the “Refer and Earn” section in the app. When your
friend downloads FroggyTalk, enters your referral code during registration and makes their
first credit purchase, you earn free credit.
How can I get some airtime to call?
You can buy airtime either on the website or on the App using the multiple payment methods available. In some countries, you can purchase vouchers at local stores.
How do I apply a discount code?
On the “Buy Credit” page, enter the discount code (e.g., THANKYOU20) in the field
provided and click “Apply.” Complete the purchase during the same session for the discount
to apply.
How do I check my call history?
Navigate to the “Home” tab in the FroggyTalk app to view your call history, including call
durations and credit usage.
How do I know my balance?
You can see your balance on the home page of the FroggyTalk App.
How do I stay updated on FroggyTalk features and promotions?
Follow us on social media and check the “Notifications” section in the app for updates on
new features, promotions, and discounts.
How do I update my FroggyTalk app?
Visit the Google Play Store or Apple App Store, search for FroggyTalk, and click “Update” if
a new version is available. Keeping your app updated ensures you have access to the latest
features and fixes.
How does the FroggyTalk app work?
FroggyTalk uses your internet connection to connect your calls to the recipient’s phone. The
person you’re calling doesn’t need an internet connection or the FroggyTalk app. Simply
select a contact from your list or dial the number with the country code.
I purchased credit, but it hasn’t reflected in my account. What should I do?
If your purchased credit hasn’t appeared in your account, contact customer support with a
screenshot of your confirmed payment. We’ll resolve the issue promptly.
I referred my friend, but I didn’t earn free credit. Why?
Ensure your friend:
–Clicked your referral link or entered your referral code during signup.
–Signed up immediately after downloading the app.
–Made their first credit purchase.
If I purchase credit, how long is it valid?
Your credits never expire and remain valid indefinitely. FroggyTalk reserves the right to
update this policy if necessary.
Is there a limit to how much I can earn with referrals?
No, there’s no limit! The more friends you refer, the more credit you earn when they make
their first purchase.
The app won’t run on my phone. What should I do?
Restart your app and check your internet connection. If the issue continues, update your
operating system or reinstall the app. Contact customer support if needed.
What languages does FroggyTalk support?
FroggyTalk supports English, Tigrinya, Amharic, and Hausa.
What payment methods do you support?
FroggyTalk accepts multiple payment methods, including major debit/credit cards and
PayPal. Geography-specific payment options may also be available.
What should I do if I didn’t receive my OTP?
If you didn’t receive your OTP, ensure:
–Your number is registered on WhatsApp (where OTPs are sent).
–You have an active internet connection.
If the issue persists, contact our support team for assistance.
What should I do if I encounter an issue not listed here?
Contact our 24/7 customer support team through WhatsApp, email, or live chat. We’re
always here to assist you!
What should I do if my call disconnects?
If your call disconnects, check your internet connection and app settings. If the issue persists,
update your app or contact customer support.
Why can’t I download the FroggyTalk app?
This could be due to insufficient storage, poor internet connection, or compatibility issues
with your device. Try troubleshooting or contact support for help.
Why should I use FroggyTalk instead of WhatsApp?
FroggyTalk is ideal for making international calls when the person you’re calling doesn’t
have internet access, can’t use WhatsApp, or has a poor internet connection. FroggyTalk
bridges the gap and ensures seamless communication.
