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Frequently asked Questions
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ፍሮጊቶክ ኣፕ ከመይ ይሰርሕ?
ፍሮጊቶክ ንደወላትካ ምስ ስልኪ ናይቲ ተቐባሊ ንምትእስሳር ናይ ኢንተርነት ርክብካ ይጥቀም። እቲ ትድውለሉ ዘለኻ ሰብ ናይ ኢንተርነት ርክብ ወይ ናይ ፍሮጊቶክ ኣፕ ኣየድልዮን’ዩ። ካብ ዝርዝርካ ርክብ ብምምራጽ ወይ ድማ ነቲ ቁጽሪ ኮድ ሃገር ዘለዎ ቁጽሪ ምድዋል ጥራይ
How does the FroggyTalk app work?
FroggyTalk uses your internet connection to connect your calls to the recipient’s phone. The person you’re calling doesn’t need an internet connection or the FroggyTalk app. Simply select a contact from your list or dial the number with the country code.
ከመይ ጌረ ናይ ካርዲ ክገዝእ ይኽእል?
ኣብቲ ኣፕ ኣብ ዘሎ "ካርዲ ንምዕዳግ" ዝብል ቁልፊ ብምጥዋቅ ደቢት/ክረዲት ካርድ፡ ፔይፓል፡ ወይ ካልእ ዝድገፍ ናይ ከባቢ ክፍሊት ኣገባብ፡ ዝመረጽካዮ ኣገባብ ክፍሊት ምረጽ።
How can I buy call credit?
Simply click on the "Buy Credit" button in the app and select your preferred payment method, such as debit/credit card, PayPal, or other supported local payment methods.
ብዛዕባ ፍሮጊቶክ ባህርያትን ምልላይን ብኸመይ ክፈልጥ ይኽእል?
ኣብ ማሕበራዊ መራኸቢታት ተኸታተሉና፡ ኣብቲ ኣፕ "መፍለጢታት" ዝብል ክፋል ድማ ብዛዕባ ሓደሽቲ ባህርያት፡ ምልላይን ቅናሻትን ዝምልከት ሓድሽ ሓበሬታ ንምርካብ ተወከሱ።
How do I stay updated on FroggyTalk features and promotions?
Follow us on social media and check the "Notifications" section in the app for updates on new features, promotions, and discounts.
ፍሮጊቶክ እንታይ ዓይነት ቋንቋታት እዩ ዝድግፍ?
ፍሮጊቶክ ቋንቋታት እንግሊዝኛ፣ ትግርኛ፣ ኣምሓርኛ፣ ዓረብኛ፣ ሃውሳ፣ ዲንካን ፈረንሳን ይድግፍ።
What languages does FroggyTalk support?
FroggyTalk supports English, Tigrinya, Amharic, Arabic, Hausa, Dinka and French.
How are calls charged on FroggyTalk?
Check the Rates Page in the app for destination-specific pricing.
How do I check my call history?
Navigate to the "Home" tab in the FroggyTalk app to view your call history, including call durations and credit usage.
How do I update my FroggyTalk app?
Visit the Google Play Store or Apple App Store, search for FroggyTalk, and click "Update" if a new version is available. Keeping your app updated ensures you have access to the latest features and fixes.
Do I need an internet connection to use FroggyTalk?
Yes, FroggyTalk requires an active internet connection (Wi-Fi or mobile data) to make calls. However, the person you’re calling does not need internet access.
Can I transfer my credit to another user?
No, credit is tied to your account and cannot be transferred to another user.
Why should I use FroggyTalk instead of WhatsApp?
FroggyTalk is ideal for making international calls when the person you’re calling doesn’t have internet access, can’t use WhatsApp, or has a poor internet connection. FroggyTalk bridges the gap and ensures seamless communication.
Can I use FroggyTalk on multiple devices?
Yes, you can log into FroggyTalk on another device using your registered phone number. Your balance and account details will automatically transfer.
What payment methods do you support?
FroggyTalk accepts multiple payment methods, including major debit/credit cards and PayPal. Geography-specific payment options may also be available.
ከመይ ጌረ ናይ ቅናሽ ኮድ ክጥቀም ይኽእል?
ኣብቲ "ካርዲ ንምዕዳግ" ዝብል ገጽ፡ ኣብቲ ዝተዋህበ ቦታ ናይ ቅናሽ ኮድ (ንኣብነት፡ THANKYOU20) ኣእቱ እሞ "Apply" ጠውቕ። እቲ ቅናሽ ንኽምልከት ኣብ ተመሳሳሊ ክፍለ ግዜ ነቲ ዕድጊ ምልኣዮ።
How do I apply a discount code?
On the "Buy Credit" page, enter the discount code (e.g., THANKYOU20) in the field provided and click "Apply." Complete the purchase during the same session for the discount to apply.
If I purchase credit, how long is it valid?
Your credits never expire and remain valid indefinitely. FroggyTalk reserves the right to update this policy if necessary.
ጻውዒተይ እንተተቛሪጹ እንታይ ክገብር ኣለኒ?
ጻውዒትካ እንተተቛሪጹ፡ ምትእስሳር ኢንተርነትካን ቅጥዕታት ኣፕካን መርምር። እቲ ጉዳይ እንተቐጺሉ፡ ኣፕካ ኣዘምን ወይ ንደገፍ ዓማዊል ርኸብ።
I purchased credit, but it hasn’t reflected in my account. What should I do?
If your purchased credit hasn’t appeared in your account, start by refreshing the app. If the credit still doesn’t reflect, kindly contact our support team and include a screenshot or proof of payment. We’ll review it and resolve the issue promptly.
ንዓርከይ ሪፈር ገይረ ግን ነጻ ካርዲ ኣይረኸብኩን ንምንታይ?
: ንዓርክኻ አዚ ኣረጋግጽ፦ - ኣብ እዋን ምዝገባ ሪፈራል ሊንክካ ጠዊቑ ወይ ሪፈራል ኮድካ ጽሒፍዎ ዶ - ድሕሪ ምውራድ ኣፕ ብቕጽበት ተመዝጊቡ። - ናይ መጀመርታ ናይ ካርዲ ዕድጊቶም ገይሮም ዶ?
ነፃ ካርዲ ብከመይይ ይረክብ?
ካብቲ ኣብቲ ኣፕ ዘሎ "Refer and Earn" ዝብል ክፍሊ ፍሉይ ሪፈራል ኮድኻ ኣካፍል። ዓርክኻ ፍሮጊቶክ ምስ ኣውረደ፡ ኣብ እዋን ምዝገባ ሪፈራል ኮድካ ምስ ኣእተወን ናይ መጀመርታ ናይ ካርዲ ዕድጊ ምስ ዝገብረ ነጻ ካርዲ ትረክብ።
How can I get free credit?
Share your unique referral code from the "Refer and Earn" section in the app. When your friend downloads FroggyTalk, enters your referral code during registration and makes their first credit purchase, you earn free credit.
Is there a limit to how much I can earn with referrals?
No, there’s no limit! The more friends you refer, the more credit you earn when they make their first purchase.
I referred my friend, but I didn’t earn free credit. Why?
Ensure your friend: - Clicked your referral link or entered your referral code during signup. - Signed up immediately after downloading the app. - Made their first credit purchase.
Can I receive calls on FroggyTalk?
No, FroggyTalk currently supports outbound calls only. You cannot receive calls via the app.
What should I do if my call disconnects?
If your call disconnects, check your internet connection and app settings. If the issue persists, update your app or contact customer support.
Do call rates vary depending on the time of day?
No, FroggyTalk’s call rates remain consistent throughout the day and night.
Can I view call durations and charges?
Yes, you can view call details, including durations and charges, in the "Call History" section of the app.
ኣብ ፍሮጊቶክ ጻውዒት ክቕበል ይኽእል ድየ?
ኣይፋልን፡ ኣብዚ እዋን እዚ ንደገ ዝወጽእ ጻውዒታት ጥራይ እዩ ዝድግፍ። ብመንገዲ እቲ ኣፕ ጻውዒት ክትቅበል ኣይትኽእልን ኢኻ።
ኮድ እንተዘይበፂሑኒ እንታይ ክገብር አለና?
ኮድ ናብ ዋትስኣፕኩም ይለኣኹ። ቁጽርኻ ኣብ ዋትስኣፕ እንተዘይተመዝጊቡ፡ እቲ ኮድ ብኤስኤምኤስ ክለኣኽ’ዩ። ሕጂ’ውን እንተዘይተቐቢልኩም፡ ሓገዝ ንምርካብ ምስ ናይ ደገፍ ጉጅለና ብፅሑ።
What should I do if I didn’t receive my OTP?
OTPs are sent to your WhatsApp. If your number isn’t registered on WhatsApp, the OTP will be sent via SMS. If you still don’t receive it, please contact our support team for assistance.
Why can’t I download the FroggyTalk app?
This could be due to insufficient storage, poor internet connection, or compatibility issues with your device. Try troubleshooting or contact support for help.
The app won’t run on my phone. What should I do?
Restart your app and check your internet connection. If the issue continues, update your operating system or reinstall the app. Contact customer support if needed.
Can I cancel my account?
Yes, you can cancel your account at any time without penalties. Contact customer support or delete your account from the app's profile page.
What should I do if I encounter an issue not listed here?
Contact our 24/7 customer support team through WhatsApp, email, or live chat. We’re always here to assist you!