FroggyTalk App
Install FroggyTalk App
⭐⭐⭐⭐⭐
Get App

Technical Operations

Technical Support Intern

Technical Support Intern

Remote

Internship

Nigeria

Entry Level

About

At FroggyTalk, we are dedicated to helping migrants stay connected with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, making communication simple and accessible no matter where people are in the world. We are looking for smart, motivated, and tech-savvy individuals to join our team as Technical Support Intern. This internship is ideal for candidates interested in telecommunications, VOIP systems, networking, cloud technologies, and technical operations. As part of our technical operations team, you will gain hands-on experience supporting telecom infrastructure, monitoring systems, troubleshooting technical issues, and working with modern cloud and VOIP technologies in a fast-growing startup environment.
Apply now

What you will do

Key Responsibilities
  • Assist in monitoring telecom and VOIP systems to ensure smooth daily operations.
  • Provide first-level technical support for customer and system-related issues.
  • Help troubleshoot call quality issues, SIP registration problems, connectivity issues, and network-related challenges.
  • Escalate complex technical problems to senior engineers when necessary.
  • Monitor system alerts, server performance, and network connectivity.
  • Assist with operational health checks, uptime monitoring, and service reliability.
  • Support basic Linux server administration and cloud infrastructure tasks.
  • Assist with SIP trunk testing, call routing verification, and telecom diagnostics.
  • Support network troubleshooting tasks including internet connectivity, VPN, DNS, and firewall checks.
  • Learn and work with telecom platforms such as Asterisk and FreePBX.
  • Maintain support logs, troubleshooting records, and operational documentation.
  • Preparing reports for technical incidents and service performance.
  • Document recurring issues, operational procedures, and troubleshooting steps.
  • Work closely with engineers and support teams to improve operational efficiency and customer experience.

What we are looking for

Requirements
  • Background in Computer Science, Engineering, Information Technology, Telecommunications, or related fields.
  • Basic understanding of networking concepts (IP, DNS, VPN, TCP/IP).
  • Interest in VOIP, cloud infrastructure, telecom systems, or technical operations.
  • Familiarity with Linux systems is an advantage.
  • Basic knowledge of AWS or cloud technologies is a plus.
  • Good problem-solving and communication skills.
  • Ability to learn quickly and work independently in a remote environment.
  • Reliable internet connection and personal laptop required.
What You Will Learn
  • VOIP and telecom operations
  • Technical troubleshooting and support
  • Linux server administration
  • AWS cloud basics
  • Networking and infrastructure monitoring
  • Real-world startup operations experience

Location

Nigeria

Type

Internship

Team

Technical Operations

Experience

Entry Level

What We Offer
  • Remote work flexibility.
  • Monthly stipend.
  • Opportunity to gain practical telecom and cloud operations experience.
  • Potential full-time employment opportunity for outstanding candidates.
Monthly Stipend NGN 70,000 – NGN 100,000 depending on technical skill level and experience
Apply for this role