At FroggyTalk, we are dedicated to helping migrants stay connected with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, making communication simple and accessible no matter where people are in the world.
We are looking for a skilled and proactive Technical Operations Support Engineer with telecom and VOIP experience to join our growing team. This role is ideal for someone who enjoys troubleshooting technical issues, supporting telecom infrastructure, monitoring system performance, and ensuring reliable communication services for customers worldwide.
As part of our technical operations team, you will play a critical role in maintaining and supporting our VOIP and telecom platforms, resolving operational issues, monitoring service quality, and assisting with system optimization and scalability.Monitor and maintain VOIP, telecom, network, and cloud infrastructure to ensure high availability and service reliability.
Provide day-to-day technical operations support for telecom systems, servers, and network services.
Troubleshoot and resolve VOIP-related issues including SIP registration failures, call routing problems, audio quality issues, latency, and dropped calls.
Configure, manage, and support Asterisk, FreePBX, A2Billing, and related telecom platforms.
Monitor system performance, server health, network traffic, and telecom alerts to proactively identify operational issues.
Manage SIP trunks, DID routing, carrier interconnections, and telecom routing configurations.
Support Linux servers and cloud-hosted infrastructure environments.
Assist with AWS cloud operations including EC2 instances, VPC networking, Route 53, CloudWatch monitoring, and security management.
Perform routine system maintenance, updates, backups, and operational health checks.
Maintain and improve telecom infrastructure scalability, reliability, and uptime.
Analyse system logs, call detail records (CDRs), and monitoring reports to identify and resolve technical issues.
Coordinate with carriers, vendors, and internal teams to resolve service interruptions and infrastructure problems.
Maintain technical documentation, troubleshooting procedures, network diagrams, and operational processes.
Provide technical assistance and support to internal teams and customers when required.
Participate in incident response, escalation handling, and on-call support when necessary.
3+ years experience in Technical Operations, Telecommunications, or VOIP support environments.
Strong hands-on experience with VOIP platforms such as Asterisk, FreePBX, A2Billing, and related telecom technologies.
Solid understanding of VOIP protocols including SIP, RTP, IAX, and call routing concepts.
Experience monitoring and supporting production telecom systems and network infrastructure.
Familiarity with Linux server administration (CentOS/Ubuntu preferred).
Experience troubleshooting telecom, network, and infrastructure-related issues in real-time environments.
Knowledge of SIP trunk configuration, DID provisioning, carrier routing, and billing systems.
Experience with monitoring tools, log analysis, and performance optimization.
Hands-on experience with AWS cloud infrastructure including EC2, VPC, Route 53, CloudWatch, and security groups is an advantage.
Ability to identify, troubleshoot, and resolve operational incidents quickly with minimal downtime.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and documentation skills.
Ability to work independently in a remote technical operations environment.
Worldwide
Full-time
Technical Operations
3+ years experience
What we offer
A collaborative and supportive team environment.
100% remote work with flexible hours.
Competitive salary and performance-based incentives.
Opportunity to have a direct impact on the growth of an innovative startup.
To Apply:
Submit your resume and a cover letter to hr@froggytalk.com with the subject line: Customer Service Advisor (French).
